Initial Challenges
Radius Housing needed to ensure the wellbeing of tenants at Dean Crooks Fold, a sheltered living scheme. They faced several challenges:
• Manual Wellbeing Calls: Scheme Coordinator Alison McClean spent considerable time daily making manual calls.
• Inconsistent Call Times: Tenants often waited until late morning for their calls, causing inconvenience.
• Staffing Gaps: When the coordinator was unavailable, tenants were not being checked in and their safety was not confirmed.
The Solution
Radius Housing implemented Yokeru’s automated AI chatbot, which made wellbeing calls to tenants via landlines or mobile phones.
This innovation allowed tenants to confirm their wellbeing effortlessly, even when away from home. The setup process was simple, taking just minutes to configure, making it a user-friendly solution for staff and tenants alike.
The system enabled real-time management, kept a detailed record of interactions, and allowed easy scalability to oversee multiple schemes.
This ensured a reliable and consistent tenant check-in process, even during staff absences.
Yokeru implementation
Yokeru implemented an automated communication platform that enabled Radius Housing to carry out daily wellbeing checks efficiently. The system allowed staff to manage thousands of calls effortlessly, significantly enhancing Radius Housing's ability to stay connected with vulnerable tenants.
The solution was smoothly integrated into their current operations, allowing scheme managers and staff to oversee calls through web browsers or mobile devices, ensuring prompt and effective responses without overburdening the team.
Reduced Manual Effort
Improved Efficiency
Automated scheduling ensured timely calls, resolving delays that often occurred with manual processes.
High Tenant Engagement
ven hard-to-reach tenants, like those with hearing impairments, adapted easily to the system.
"Mr W is not very mobile and extremely hard of hearing. I thought he was the one we were going to have a challenge with. But, he got on to it, no problem at all!"
Achievements
Ease of Use
The system was designed to be user-friendly, enabling staff with minimal technical skills to manage it easily.
The simple interface allowed quick adjustments, such as adding or removing tenants and changing call schedules, without the need for extensive training.
Adoption was smooth, requiring no additional apps or complex installations, making the technology accessible for all users.
Reliable Record-Keeping
Each interaction was automatically logged, creating a clear and comprehensive record of all wellbeing calls.
The data tracking included call times, responses, and any necessary follow-up actions, supporting accuracy in tenant care.
These detailed records enhanced transparency and accountability, ensuring that all tenant communications were traceable.
Scalability
The platform’s flexibility allowed it to be easily adapted to handle multiple schemes, regardless of size.
Coordinators could manage numerous schemes from a central platform, saving time and effort in overseeing large tenant groups.
This scalability ensured that operations remained consistent, even during staff absences or high-demand periods, making it ideal for larger organisations.
"For a big scheme, this would be a real time saver for them."
– Alison McClean, Scheme Coordinator at Dean Crooks Fold
“Yokeru has revolutionised our daily operations. The automated calls ensure that our tenants are checked on reliably, and the system’s ease of use means even those of us who are not tech-savvy can manage it effortlessly. It has saved us time and provided peace of mind for both staff and tenants.”
Alison McClean, Scheme Coordinator at Dean Crooks Fold
